FAQ's

What is the last date for Christmas delivery?

Last orders for guaranteed Christmas delivery is 30th November, orders can still be placed after this time, but we will not start them until after our return on 8th January.

Many Thanks for your support during 2017 and we hope you have a wonderful Christmas and New Year xx

How long will my order take?

We aim to dispatch within two weeks, but during busy periods like Summer and the build up to Christmas, this can be up to 4 weeks, never leave ordering personalised gifts too long, they take time to make properly.

How much does postage cost?

Postage is a flat rate of £3.99 48hr Tracked post, large items like two towelling robes are £5.00 tracked. 

We offer FREE delivery on orders over £60.00.

How do you post items?

The majority of orders are sent via Royal Mail 48hr Tracked post, you will receive a dispatch notification email the day your order is sent and Royal Mail will send you an SMS message (if a mobile number is provided on your order) the day they will attempt delivery. Larger orders (like 4 towelling robes, are sent by courier).

I want to order a Teddy for a newborn but they've not arrived yet, can I still order?

Absolutely, just order the Teddy you want on the website to ensure it's allocated to you (some are limited edition and sell out fast), put TBC in the personalisation field and then email us with you order number and the details you would like on the bear when baby arrives.